These Terms and Conditions apply to all behaviour consultations and training programmes provided by Animal Behaviour Kent (“we”, “us”, “our”) to the client (“you”, “your”). By booking a behaviour programme with us, you agree to these Terms and Conditions.

Our behaviour programmes are designed to provide expert-led, structured behaviour support for dogs and cats with serious behavioural challenges. The programme consists of:

• Initial consultation (in-home)
• Follow-up sessions (in-home and/or virtual)
• Ongoing email and WhatsApp support

The programme is not a one-off session and requires commitment and follow-through from the client for best results.

• All behaviour programmes must be booked in advance.
• Bookings are confirmed upon receipt of full payment or an agreed instalment.
• A veterinary referral is required before the initial consultation.

• The full programme fee is payable in advance or in instalments as agreed.
• Payment must be made via bank transfer, card payment, or another agreed method.

• No refunds will be issued if you cancel your behaviour programme once it has been booked.
• This includes cases where:
  • You decide not to continue with the programme.
  • Your circumstances change.
  • Your pet’s behaviour improves before the programme is completed.

• If you need to reschedule a session, at least 48 hours' notice is required.
• Rescheduling is subject to availability and must be within six months of the original programme start date.
• Missed sessions without 48 hours’ notice will not be rescheduled or refunded.

• If we need to cancel a session due to unforeseen circumstances (e.g., illness, emergency), we will reschedule at the earliest available time.
• If rescheduling is not possible, we will issue a credit towards a future session.

To ensure the programme is successful, you agree to:

• Follow the training and management plan provided.
• Practice recommended exercises between sessions.
• Ensure all household members are involved and consistent.
• Disclose any relevant medical history or behavioural incidents.
• Ensure your pet is in good health and free from contagious diseases.

Failure to comply with these responsibilities may affect results. No refunds will be issued if progress is hindered due to non-compliance.

• While we use science-based, ethical methods, no behaviourist can guarantee specific outcomes, as every pet is unique.
• Some behaviours may initially worsen before improvement is seen, which is part of the learning process.
• You acknowledge that working with animals carries inherent risks and agree to follow our safety instructions at all times.

• We are not liable for injury, damage, or loss caused by your pet before, during, or after the programme.
• Any training or behaviour modification is undertaken at your own risk.
• You are responsible for ensuring that your pet is under control at all times during sessions.

• You confirm that your pet is in good health and has no medical conditions affecting behaviour unless disclosed.
• Any medical concerns must be addressed by a veterinarian before training begins.
• We reserve the right to pause or terminate the programme if we believe medical intervention is required.

• We may collect personal data, including your contact details, pet history, and veterinary information.
• Your data will be used only for the purpose of providing behaviour support and will not be shared without your consent.
• We comply with UK GDPR (General Data Protection Regulation) to protect your personal data.

• Photos and videos may be taken during sessions for training progress, educational purposes, or promotional materials with your permission.

We are not liable for failure to deliver services due to unforeseen circumstances beyond our control, such as:

• Natural disasters
• Illness or injury preventing service delivery
• Legal restrictions or travel limitations

If an event prevents sessions from taking place, we will reschedule as soon as possible.

These Terms and Conditions are governed by and interpreted in accordance with UK law. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

By booking a Behaviour Programme with Animal Behaviour Kent, you confirm that you:

• Have read and understood these Terms & Conditions.
• Agree to abide by the cancellation and no-refund policy.
• Understand that no behaviourist can guarantee specific results.
• If you have any questions, please contact us at info@animalbehaviourkent.co.uk